The free white paper, “Internal Communications Measurement” will give you a rare chance to compare satisfaction, roadblocks, and measurement standards. It might even provide data useful for dealing with bosses and budget-cutters.
This guide, drawn from a survey of 776 communicators, reveals that:
- Internal takes a backseat to external. Of those communicators who measure internal communications, 64 percent don’t receive the same attention or budget that PR, marketing, and sales get.
- Most measure less than half their programs. Thirty-eight percent said they measure 20 percent or less of their internal communications efforts.
- Dissatisfaction with measurement is high. Fifty-six percent said they were either unsatisfied or very unsatisfied with how they measure internal communications; only 16 percent said they were satisfied.
- The biggest roadblock to measurement is lack of tools. Fifty-four percent of communicators who measure said their biggest challenge was the lack of tools, followed by lack of time and manpower.
- A key weakness in tools is measuring outputs instead of outcomes. Sixty-two percent said that the lack of outcomes measurement is one of the top weaknesses of their measuring tools.
- Budgets are slim. Thirty-two percent of communicators said their internal communications budget is between $0 and $4,999; only 15 percent said they have budgets of more than $100,000.
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